Delivery & Shipping

We ship locally and internationally with trusted couriers to ensure your order gets to you safely and efficiently.

1. Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order is on its way, you’ll receive a shipping confirmation email with a tracking number.

2. Local Delivery (Singapore)

  • Standard Shipping: 2–4 business days – USD 6

  • Free local shipping on orders over USD 100

All local deliveries are made via reliable domestic couriers.

3. International Shipping (via DHL Express)

We ship internationally via DHL Express, ensuring fast, secure, and trackable delivery worldwide.

Region Shipping Fee Free Shipping Over
Asia (e.g. Malaysia, Indonesia, Thailand, HK, Japan) USD 15 USD 100
Australia & New Zealand USD 20 USD 100
USA & Canada USD 25 USD 100
Europe USD 25 USD 100
Rest of the World USD 30 USD 100

Estimated delivery time: 3–7 business days depending on your location.

4. Customs, Duties & Taxes

  • International orders may be subject to customs duties or import taxes, depending on your country’s regulations.

  • These charges are not included in your purchase total and are the responsibility of the recipient.

  • Delays caused by customs clearance are beyond our control.

5. Tracking Your Order

You’ll receive a tracking number via email once your order ships. You can track your parcel in real time via the courier’s website.

If you haven’t received your tracking information within 7 business days, please contact us at info@thesalvages.com

6. Shipping Address & Delivery Issues

  • Please ensure your shipping address is complete and accurate before placing your order.

  • We are not responsible for delays or lost parcels caused by incorrect addresses.

  • If your order is returned due to failed delivery attempts or an incorrect address, we can reship it at your expense.

7. Exchanges & Refunds

Size exchanges are possible within 7 days from the date of purchase, subject to stock availability.

We handle all other exchange or refund requests on a case-by-case basis. If you have any issues with your order, please reach out to us at info@thesalvages.com and we’ll do our best to make it right.

If you have any enquiries or questions about shipping and delivery, feel free to reach out to us at info@thesalvages.com